Accessibility Statement

Our Commitment

MaviGadget is committed to making our website, mobile app, and services accessible to all users, including people with disabilities. Accessibility is an ongoing effort, and we work continually to improve the usability of our platform.

MaviGadget operates as a multi-vendor marketplace. This statement explains what we control directly, what is supplied by independent sellers, the standards we require of those sellers, and how to report a barrier wherever you encounter one.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the internationally recognized standard for digital accessibility.

We consider the MaviGadget platform to be partially conformant with WCAG 2.1 Level AA. Partially conformant means some content does not yet fully meet the standard. Because a significant portion of the content on our site is created and supplied by independent sellers, conformance varies across individual listings. We are working to raise the standard across the marketplace, and the limitations we are aware of are set out below.

The Platform We Control

The following are designed, built, and maintained by MaviGadget, and we are directly responsible for their accessibility:

Site navigation, menus, search, and filtering
Category and collection pages
Cart, checkout, and account areas
Order tracking and returns forms
Policy and information pages
Our mobile application

Current accessibility features across these areas include:

Keyboard navigation throughout, including menus, filters, and checkout
A skip-to-content link on every page
Semantic headings and landmark regions to support screen reader navigation
Visible focus indicators on interactive elements
Colour contrast reviewed against WCAG AA minimums
Form fields with associated labels and clear, descriptive error messaging
Text that can be resized without loss of content or functionality

Content Supplied by Sellers

Product titles, descriptions, images, videos, and specifications are created and supplied by independent sellers. This content forms the majority of the pages on our marketplace.

We provide the accessible framework in which that content sits, including the structure of product pages, image alternative text fields, heading hierarchy, and the way information is presented to assistive technologies. What sellers enter into those fields is their own content.

The quality and accessibility of seller-supplied content varies. Where a listing falls below our standards, we work with the seller to correct it.

What We Require of Sellers

Sellers on MaviGadget are required, as a condition of listing, to:

Provide meaningful alternative text for product images rather than leaving the field empty or using filenames
Write product information as text rather than embedding it in images
Provide captions or transcripts for video content where used
Avoid conveying essential product information through colour alone
Provide specifications, dimensions, and materials in text form

We provide sellers with guidance and tooling to meet these requirements, and we review listings against them.

Reporting a Listing

If you encounter an accessibility barrier on a specific product listing, please tell us. Reports about seller content are handled as follows:

We acknowledge your report within 2 business days
We review the listing against our seller content standards
Where the listing falls short, we notify the seller and require correction within a defined period
Where we can remediate directly, such as missing image alternative text, we do so without waiting for the seller
Where a seller does not correct the listing, we may restrict or remove it
We come back to you with the outcome

Please include the product name or URL, a description of the barrier, and the assistive technology or browser you were using.

Third-Party Services

Some functionality on our platform is provided by third parties, including payment processing, buy-now-pay-later providers, live chat, review widgets, and shipment tracking. We do not control the code these providers supply.

Where we identify accessibility issues in third-party components, we raise them with the provider and, where a barrier is significant and unresolved, we look for an accessible alternative.

Known Limitations

We are aware of the following areas where accessibility may be limited:

Seller-supplied content. Alternative text and description quality vary across listings, particularly on older items.
Legacy listings. Products listed before our current standards were introduced are being reviewed and updated progressively.
Third-party components. Accessibility of embedded payment, chat, and review tools is determined by those providers.
Seller documents. Manuals and specification sheets supplied by sellers or manufacturers may not be fully accessible. Accessible alternatives are available on request.
User-generated media. Customer photos and videos in reviews do not carry alternative text.

Help With Ordering

If you have difficulty using any part of our site, we can help you directly. Contact us and a member of our team will assist with browsing, obtaining product information from a seller, placing an order, or tracking a delivery.

If a product listing does not give you the information you need in an accessible form, we will obtain it from the seller and provide it to you directly.

Accessible alternative formats of our policies and product information are available on request at no charge.

Feedback and Response Times

We welcome your feedback. If you experience difficulty accessing any part of our services, please contact us.

Email: accessibility@mavigadget.com

Including the page URL, the product name, and the assistive technology or browser you were using helps us investigate more efficiently.

We aim to acknowledge accessibility reports within 2 business days and to provide a substantive response within 10 business days. Where a fix requires development work or seller action, we will tell you what we are doing and when we expect it to be complete.

Formal Complaints

If you are not satisfied with our response to an accessibility report, you may escalate by writing to us at the address below, marking your correspondence for the attention of Accessibility. We will review the matter and respond in writing.

Assessment and Review

This statement is reviewed periodically and updated as our platform changes. Our approach is informed by internal review, automated testing, seller listing audits, and feedback received from users.

Contact

MaviGadget 4610 N Clark St Chicago, IL 60640, USA

Accessibility: accessibility@mavigadget.com General support: hello@mavigadget.com