Return and Refund Policy

1. Overview

What to find here: how to request a return, eligibility rules, and refund process.

MaviGadget operates as a marketplace platform. Independent sellers fulfill orders and handle returns in compliance with our platform-wide standards. All return requests must be initiated through MaviGadget’s support team to ensure proper tracking and timely resolution.

To start a return, email hello@mavigadget.com with your order number and reason for return, or use our contact form.

2. Return Window

Returns must be initiated within 14 days after delivery. Requests made after this period cannot be accepted unless required by local law.

3. Return Eligibility & Condition

Returned items must be unused, in original packaging, and include all accessories, manuals, and tags. Items showing wear, modification, or damage may not qualify for a refund. For items valued over $250, inspection upon delivery and immediate reporting of damage is required.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, we’ll issue a replacement or refund once the issue is verified. Claims must include photos of the product and packaging within 48 hours of delivery. For Route-protected orders, please file your claim through Route before contacting us.

5. Return Process

1. Contact hello@mavigadget.com to request a return.
2. We’ll provide a return address and instructions specific to your seller.
3. Ship your item within 15 days; tracking is required for all returns.
4. Once the seller confirms receipt, your refund will be processed within 1–2 weeks.

Refunds may be issued to your original payment method, as store credit, or via gift card.

6. Refund Options

• Original Payment Method: processed within 3–5 business days.
• Store Credit or Gift Certificate: issued within 48 hours (email) or 2–6 business days (mail).
• Replacement Items: shipped once your return is verified.

7. Shipping & Fees

For voluntary returns (“no longer needed” or “changed mind”), the customer is responsible for return shipping costs. A 30% restocking fee applies to all non-defective returns. Original shipping costs are non-refundable.

Refused or unclaimed packages are considered unauthorized cancellations and are subject to return shipping and restocking fees. Refunds will only be granted for packages returned due to verified shipping damage or incorrect items.

8. Non-Returnable Items

The following items cannot be returned or refunded:

• Custom or handmade items
• Health, hygiene, elderly or personal care products
• Bed and bath items (mattresses, towels, pillowcases)
• Footwear and apparel items worn or used
• Sale or clearance items
• Gift cards

9. International Returns

For international orders, customers are responsible for customs documentation and return shipping costs. Duties, taxes, or import/export fees are non-refundable. Returns refused or abandoned at customs cannot be refunded.

10. Disputed Deliveries

If tracking shows “Delivered” but you did not receive your order, file a claim with the carrier and provide us with:

• The carrier claim number
• A copy of the carrier’s investigation letter or documentation

No refund will be issued until the carrier investigation is complete. Refunds for non-delivery are processed only when the carrier confirms misdelivery or loss. Claims must be filed within 48 hours of delivery status.

11. Dispute & Chargeback Policy

Transit Disputes: Opening payment disputes while items are in transit violates our Terms of Service. Tracking data serves as proof of shipment under Visa Compelling Evidence 3.0 standards.

Chargebacks: Customers agree to contact MaviGadget before initiating any chargeback. We maintain full order records — including shipping confirmation, delivery scans, communication logs, and return tracking — to demonstrate valid fulfillment.

Fraudulent or premature chargebacks may result in account suspension. Customers who file chargebacks for refused or unclaimed packages may be held liable for the disputed amount, a $25 administrative fee, and any related collection costs.

12. Accessibility & Policy Consistency

This Return & Refund Policy is consistent with our Terms of Service and Accessibility Statement. Alternate accessible formats are available upon request at accessibility@mavigadget.com.

13. Contact Us

For questions or assistance with a return, please contact: