Return, Refund & Cancellation Policy

At MaviGadget, customer satisfaction is important to us. This policy explains how cancellations, returns, refunds, and replacements work across our marketplace. Every request is reviewed fairly to protect both buyers and sellers.

By placing an order you confirm that you have read and accepted this policy.

1. Overview

MaviGadget operates as a marketplace platform. Independent brands list their own products here, supply them, and fulfill orders in compliance with our platform-wide standards.

All return and cancellation requests must be submitted through our returns form so they can be tracked and resolved properly:

https://mavigadget.com/pages/returns

Requests sent through other channels may be delayed. For questions, contact hello@mavigadget.com with your order number.

2. Statutory Rights

This policy operates alongside the consumer protection law that applies to your order. Where mandatory consumer law applies, it takes precedence to the extent of any conflict with these terms.

Customers in the European Union and United Kingdom have a statutory right to withdraw from a distance purchase within 14 days. That right is subject to the exceptions set out in law, which include goods made to the customer's specification, and sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery.

The categories listed in Section 12 fall within these exceptions and are not eligible for withdrawal or return.

If you believe a statutory right applies to your order, tell us when you submit your request and we will review it.

3. Order Cancellations

Cancellation requests must be submitted through our returns form at https://mavigadget.com/pages/returns.

Before processing begins. Refunded in full.

After processing begins, before shipment. Refunded less any costs already incurred, including packaging, handling, and freight booking charges. These costs vary by product and are confirmed to you before the refund is issued.

After shipment. Once a shipment has been handed to the carrier it cannot be recalled without cost. Orders cancelled after dispatch are refunded less the outbound shipping cost incurred, which is non-recoverable, and less any return shipping and restocking fees that apply once the item is returned to the brand. Outbound shipping costs are non-refundable in all cases.

Stopped and restarted orders. Where a customer asks for a shipment to be stopped and later asks for it to proceed, each stop requires the carrier to recall and reprocess the consignment. Shipping costs incurred on each attempt are non-refundable, and delivery timeframes restart from the point the shipment is reprocessed.

Made-to-order and custom items. See Section 4.

4. Made-to-Order & Custom Items

Certain products are manufactured individually after an order is placed.

Identified before purchase. Where an item is known to be made to order, this is stated on the product page along with an estimated timeline for that product.

Confirmed after purchase. Availability is confirmed with the brand once an order is placed. Depending on the brand's stock position, production capacity, or the availability of a particular variant, an item may be confirmed as made to order at that stage rather than at the point of sale.

Where this happens, we contact you before production begins with confirmation that the item will be produced to order, the specific production and delivery estimate for your order, and any in-stock alternative the brand can offer instead. You may then proceed, switch to an alternative, or cancel for a full refund. Nothing enters production until you have decided, and if we do not hear from you the order is held rather than started.

Which estimate applies. The timeframe shown on a product page is a general guide for that category. Once your order is placed and the brand confirms the build, we send you a specific production and delivery estimate for your order. That later estimate is the one that applies to your order. Both are estimates rather than guaranteed delivery dates.

Cancellation. Made-to-order items may be cancelled without charge at any point before production begins. Once production has started, the order cannot be cancelled and is not eligible for refund, as the item is built specifically for you and cannot be resold.

Because these items are frequently oversized, they ship as freight rather than standard parcel, and transit times are longer than for stocked products.

5. Delivery Addresses

Accuracy is the customer's responsibility. Orders are shipped to the delivery address exactly as entered at checkout. It is the customer's responsibility to ensure that address is complete, accurate, and able to receive the shipment. We recommend checking it carefully before completing your order.

A full street address is required. Most items ship by private freight carriers, which cannot deliver to PO Boxes. PO Boxes are located within United States Postal Service facilities and only USPS has access to them. This applies to all private carriers. Orders submitted with a PO Box, or with an incomplete address lacking a street name, unit or building number, cannot be delivered.

Address changes after dispatch. Once a shipment is with the carrier, we are not able to change the delivery address on your behalf. Carriers accept address corrections only from the named recipient. Where a correction is needed, we will provide you with the carrier's contact details and the waybill or tracking reference so you can make the change directly with them.

Failed delivery due to address. Where delivery cannot be completed because of an incorrect, incomplete, or undeliverable address supplied at checkout, the order is treated as an unauthorized cancellation under Section 11. Outbound shipping costs are non-refundable, and return shipping and restocking fees apply. If the shipment is returned to the brand, any refund is issued net of those costs.

Abandoned shipments. Where an address is not corrected and the shipment cannot be delivered, the carrier will in due course return or dispose of the consignment. Shipments disposed of by the carrier are not eligible for refund.

Disputes arising from address errors. A shipment sent to the address provided by the customer has been fulfilled. Non-delivery caused by an address supplied at checkout is not a failure of fulfillment, and chargebacks filed on that basis will be contested. We provide the order record showing the address as submitted, the shipment record, and all correspondence in which tracking and carrier details were supplied.

6. Return Window

Returns must be initiated within 30 days of delivery through our returns form. This is our standard window across the marketplace.

Some items carry their own terms set by the brand. Where this applies, it is stated on the product page. Items listed in Section 12 are not eligible for return.

Requests made after the applicable window cannot be accepted unless required by local law.

7. Return Eligibility & Condition

Returned items must be unused, in original packaging, and include all accessories, manuals, and tags. Items showing wear, assembly, modification, or damage may not qualify for a refund.

An item that has been unboxed, assembled, or operationally tested is not considered unused, as it cannot be returned to inventory or resold as new.

For items valued over $250, inspection on delivery and immediate reporting of any damage is required.

8. Product Specifications & Compatibility

Product dimensions, weight limits, materials, power requirements, and other specifications are published on each product page.

It is the customer's responsibility to check these specifications against their own requirements before ordering, including available space, doorway and access clearances, furniture heights, flooring type, and compatibility with existing equipment.

A product that performs to its published specifications is not defective and is not incorrectly described, even where those specifications prove unsuitable for a particular room, setup, or intended use. Returns on this basis are treated as voluntary returns under Section 11 and remain subject to the exclusions in Section 12.

Where a specification is unclear, contact us before ordering and we will confirm it with the brand.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will issue a replacement or refund once the issue is verified.

Claims must include photographs of both the product and its packaging, submitted within 48 hours of delivery. Visible damage to outer packaging should be reported to the carrier at the point of delivery, and the delivery refused where the damage is significant.

For Route-protected orders, file your claim through Route before contacting us.

10. Return Process

1. Submit your request at https://mavigadget.com/pages/returns
2. We provide a return address and instructions specific to the brand
3. Ship your item within 15 days; tracking is required for all returns
4. Once the brand confirms receipt, your refund is processed within 1 to 2 weeks

Returns sent to any address other than the one we provide cannot be received or refunded. The address printed on outbound packaging is a carrier return-to-sender reference and is not a returns address.

Refund methods. Original payment method within 3 to 5 business days. Store credit or gift certificate within 48 hours by email, or 2 to 6 business days by mail. Replacement items ship once your return is verified.

11. Shipping & Fees

For voluntary returns ("no longer needed" or "changed mind"), the customer is responsible for return shipping costs. A 30% restocking fee applies to all non-defective returns. Original shipping costs are non-refundable.

Refused or unclaimed packages are considered unauthorized cancellations and are subject to return shipping and restocking fees. Refunds are granted only for packages returned due to verified shipping damage or incorrect items.

Orders that cannot be delivered because of an incorrect or incomplete address supplied at checkout are treated as unauthorized cancellations under this section, as set out in Section 5.

12. Non-Returnable Items

The following cannot be returned or refunded:

• Custom, made-to-order, and handmade items once production has begun
• Health, hygiene, elderly, mobility and personal care products
• Massage, therapy and body-contact devices, including massagers, heated wearables, leg and body warmers, wraps, compression devices, and any product used in direct contact with the skin
• Mystery boxes and surprise or randomized product bundles
• Bed and bath items (mattresses, towels, pillowcases)
• Footwear and apparel that has been worn or used
• Sale or clearance items
• Gift cards

These exclusions are also stated on the product pages of affected items. Health, hygiene, elderly, mobility, personal care, massage, body-contact and bed and bath products are supplied sealed. Once the seal is broken after delivery, the item is not eligible for return or withdrawal.

Why health, mobility, personal care and body-contact items are excluded. Once these products have been opened, worn, assembled, or used in a private home, they cannot be verified, sanitized to medical standard, or resold as new. Items used in direct skin contact cannot be hygienically restored. With heated and electrical products there is no way to establish how the element, wiring or controls have been handled or whether they have been stressed in use. There is equally no way to establish how a load-bearing item was assembled or handled. The next customer to receive such a product may be an elderly, disabled or vulnerable person relying on it for their comfort or safety. This exclusion applies to all customers equally and without exception.

Why mystery boxes are excluded. Mystery boxes are sold as a surprise product where the contents are not disclosed before purchase. That uncertainty is the nature of the product and is understood at the point of sale. Because the specific items cannot be known in advance, dissatisfaction with the contents is not a basis for return, and these purchases are final. Where an item within a mystery box arrives damaged or faulty, Section 9 applies.

13. International Returns

For international orders, customers are responsible for customs documentation and return shipping costs. Duties, taxes, and import or export fees are non-refundable. Returns refused or abandoned at customs cannot be refunded.

Some categories, including items containing batteries and medical or mobility equipment, are subject to extended customs inspection on entry. These inspections are conducted by government authorities and are outside the control of MaviGadget, the brand, and the carrier.

14. Disputed Deliveries

If tracking shows "Delivered" but you did not receive your order, first check with anyone who may have accepted it on your behalf and with your local carrier. If it is still missing, file a claim with the carrier and provide us with:

• The carrier claim number
• A copy of the carrier's investigation letter or documentation

No refund will be issued until the carrier investigation is complete. Refunds for non-delivery are processed only when the carrier confirms misdelivery or loss. Claims must be filed within 7 days of the delivery status appearing.

Orders that never arrive. Where an item has not been delivered within 60 days of dispatch and tracking shows no active movement, our Delivery Guarantee applies and you may choose a full refund or a free reshipment. Full terms are set out in our Shipping & Fulfillment Policy.

15. Dispute & Chargeback Policy

Contact us first. Customers agree to contact MaviGadget and allow at least 10 business days to resolve the matter before initiating a chargeback.

Disputes during transit. Opening a payment dispute while items are in transit violates our Terms of Service. Tracking data serves as proof of shipment under Visa Compelling Evidence 3.0 standards.

Retained merchandise. A refund cannot be issued while the product remains in the customer's possession. Customers who retain merchandise while pursuing a refund through their payment provider may have the claim treated as first-party misuse by the card network.

Prior refunds. Where a refund has already been issued, any dispute must account for the amount refunded. Disputes filed for the full transaction value after a partial or full refund has been processed will be contested using the acquirer reference number as evidence.

Address-related disputes. Chargebacks filed for non-delivery where the shipment was sent to the address supplied by the customer at checkout, and delivery failed because of that address, will be contested as set out in Section 5.

Records. We maintain full order records including listing specifications as published on the purchase date, shipping confirmation, delivery scans, communication logs, and return tracking, and we provide these in response to any dispute.

Fees. Fraudulent or premature chargebacks may result in account suspension. Customers who file chargebacks for refused or unclaimed packages may be held liable for the disputed amount, a $19 administrative fee, and any related collection costs, to the extent permitted by applicable law.

16. Policy Versions

This policy is versioned and dated. The version in effect on the date of your order governs that order. Previous versions are available on request at hello@mavigadget.com.

17. Accessibility & Policy Consistency

This policy is consistent with our Terms of Service and Accessibility Statement. Alternate accessible formats are available on request at accessibility@mavigadget.com.

18. Contact Us

Returns and cancellations: https://mavigadget.com/pages/returns

Email: hello@mavigadget.com Accessibility Support: accessibility@mavigadget.com