Help & contact
How can we help?
Do it yourself
Track my order Live tracking for every package Change the address Before it ships, once we have checked it Cancel items The whole order or some items, before they ship Start a return A refund, a replacement or store credit Get an invoice For you or your businessQuick answers
Where is my order?
Your orders show where each one is, with live tracking for every package. Not signed in? Sign in with the email you ordered with, or use the link in the email we sent when it shipped.
Can I change it after a seller has it?
Yes. Your change goes to our team, who confirm it by email.
Can I cancel?
Before it ships, cancel the whole order or some items from the order itself.
How do returns work?
Start one from your order, or on the returns page with your order number. Pick the items, tell us what went wrong, and choose a refund, a replacement or store credit.
Do it yourself
Track a package Every package, with its own tracking Change the delivery address Before it ships, once we have checked it Your address book Save where you get things delivered Shipping policy Where we ship, and how long it takes Arrived damaged or wrong? Tell us on the returns page and we put it rightQuick answers
Is shipping free?
Yes. Shipping is free on every order, with no minimum.
Where do I find my tracking?
In your orders, every package with its tracking link, and in the email we send when it ships.
Why did my order come in more than one package?
Items can ship from different places, each with its own tracking. Your order shows every package.
My tracking has not moved
Tracking can pause while a parcel crosses borders. Check again in a day or two, then write to us below with your order number.
Do it yourself
Find a gift Three quick questions, a shortlist that fits Price & stock alerts An email when it drops or is back Your wishlists Save anything with the heart Buy a gift card Delivered by email, never expires MaviGadget Plus Member prices and early accessQuick answers
Can I see prices in my currency?
Yes. Pick your country at the top of the page and the shop shows its currency.
How do price alerts work?
Tap “Watch the price” on a product and we email you when it drops.
Something I want is sold out
Tap “Notify me” on the product and we email you the moment it is back.
Do gift cards expire?
No. A MaviGadget gift card never expires, and it can be spent on anything in the shop.
Do it yourself
Sign in with a code No password needed Account settings Your details and our emails Address book Add, change or pick a default Gift cards & credit Your balance and where it went Your reviews What you wrote and our repliesQuick answers
I did not get my sign-in code
Check your spam folder, then ask for a new code from the sign-in box.
How do I stop your emails?
Turn them off in Account settings, or use the unsubscribe link in any email.
Where are my store credit and gift cards?
In Gift cards & credit, with every place they were used.
Can I add my company details to invoices?
Yes. Add them once in Account settings, then pick Business when you make an invoice.
Do it yourself
Sell on MaviGadget For brands Become an affiliate Earn on every sale you send Creators & collabs Make content with us Wholesale & company gifts Send your list, get a quote Press Write to us belowQuick answers
How do brands join?
Apply from Sell on MaviGadget. Our team looks at every brand.
Can we order in bulk?
Yes. Send your list and quantities from Wholesale and we reply with a quote you can pay online.
How do affiliates get paid?
You earn on every sale your link sends. The rates and payouts are on the affiliate page.
We want gifts for our team
Open Wholesale, pick Company gifts, add what you need and the date, and we send a quote.
Do it yourself
Quick answers
See every questionNothing matched. Try other words, or write to us below. See every question
Still need us?
A real person reads every message. Live chat is the quickest, and we answer email within one business day.
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