Help Center

How can we help?

Answers to the questions we hear most. Search below, or jump to a topic.

About MaviGadget

Who's behind the products you sell?

We don't make the gadgets, we curate them. MaviGadget works with the brands and independent makers behind each product, hand-picks the ones that are genuinely useful, weird or beautiful, and brings them together in one place. We're a curated marketplace, not a faceless reseller.

Are these genuine branded products?

Yes. What you order is the genuine article from the brand that makes it, in their own packaging, and backed by us. Plenty of our brands got their start on Kickstarter or Shark Tank, or in small workshops around the world.

Our brands & their products

Can I ask something about a product before I buy?

Yes. Ask on the product page or write to us. If we do not know the answer, we ask the brand behind it and come back to you.

Can I get a colour or size that is not listed?

Often, yes. Tell us what you are after and we ask the brand: many makers can do a colour, a size or a set that is not on the page.

Can a product be personalised?

Many of our brands can add a logo or a name, or pack it their own way. Send it as a Made to order list with a photo and we check with the brand.

Ask for a quote →

Something stopped working

Tell us with your order number and a photo or video. Each brand stands behind what it makes, and we take it up with them for you: most repair or replace it.

Start a return →

Can I get a spare part or the manual?

Write to us with your order number and what you need. We ask the brand, who usually has the spare parts and manuals for what they make.

Will a sold-out product come back?

Tap “Notify me” on the product and we email you the moment it is back. We also ask the brand when they expect more.

Can I talk to the brand directly?

Write to us and we pass your message on. That way your order, any return and any refund stay in one place, with us.

Orders & shipping

When will my order ship?

Most orders are on their way within 1 to 2 business days. A few items are handmade or built to order and ship in about 5 days, which you'll always see noted on the product page.

How much is shipping?

Shipping is free on every order, no minimum and no fine print. You'll see the delivery estimate for your address at checkout.

Where do I find my tracking?

In your orders, every package with its tracking link, and in the email we send when it ships.

Your orders →

How long does delivery take?

Most orders arrive within about 4 to 7 business days after they ship. Some pieces come straight from the brand's workshop, so they can take a little longer, and international orders add a few days. Your checkout estimate is specific to your address.

Why did my order come in more than one package?

Items can ship from different places, each with its own tracking. Your order shows every package.

My tracking has not moved

Tracking can pause while a parcel crosses borders. Check again in a day or two, then write to us below with your order number.

Changing or cancelling

Can I change my delivery address?

Yes, before it ships. Ask from the order in your account: our team checks the new address and confirms it by email.

Your orders →

Can I cancel?

Before it ships, cancel the whole order or some items from the order itself.

Your orders →

Can I change it after a seller has it?

Yes. Your change goes to our team, who confirm it by email.

Returns & refunds

What is your return policy?

You have 30 days from delivery to start a return. A damaged or wrong item is on us. For a change of mind, return shipping and a restocking fee apply, as the refund policy sets out.

Read the refund policy →

How do I start a return?

Start one from your order, or on the returns page with your order number. Pick the items, tell us what went wrong, and choose a refund, a replacement or store credit.

Start a return →

When will I get my refund?

Once your return reaches us and is checked, the refund is processed within 1 to 2 weeks. Back to your original payment method it then shows within 3 to 5 business days; store credit arrives by email within 48 hours.

My item arrived damaged or wrong

Tell us within 48 hours of delivery, with photos of the item and its packaging, on the returns page, and we put it right.

Start a return →

Payment & account

What payment methods do you accept?

We accept all major cards, Apple Pay, Google Pay, Shop Pay, and PayPal. Your details are encrypted and never stored on our servers.

Do I need an account to order?

No — you can check out as a guest. Creating an account just makes tracking orders and future checkouts faster.

Is my payment information secure?

Yes. Payments are processed over a PCI-compliant, encrypted connection. We never see or store your full card number.

I did not get my sign-in code

Check your spam folder, then ask for a new code from the sign-in box.

How do I stop your emails?

Turn them off in Account settings, or use the unsubscribe link in any email.

Can I add my company details to invoices?

Yes. Add them once in Account settings, then pick Business when you make an invoice.

Gift cards, credit & alerts

Do gift cards expire?

No. A MaviGadget gift card never expires, and it can be spent on anything in the shop.

Where are my store credit and gift cards?

In Gift cards & credit, with every place they were used.

How do price alerts work?

Tap “Watch the price” on a product and we email you when it drops.

Something I want is sold out

Tap “Notify me” on the product and we email you the moment it is back.

Can I see prices in my currency?

Yes. Pick your country at the top of the page and the shop shows its currency.

Wholesale & company gifts

Can we order in bulk?

Yes. Send your list and quantities from Wholesale. We ask the brands for a price on your quantities, and bigger orders usually get a better one, then we reply with a quote you can pay online.

Ask for a quote →

We want gifts for our team

Open Wholesale, pick Company gifts, add what you need and the date, and we send a quote.

Ask for a quote →

How do we pay for a quote?

Every quote comes with a link to pay it online.

Sell or partner with us

How do brands join?

Apply from Sell on MaviGadget. Our team looks at every brand.

Sell on MaviGadget →

How do affiliates get paid?

You earn on every sale your link sends. The rates and payouts are on the affiliate page.

Become an affiliate →

Still need help?

Our team replies within one business day.

Contact us