Customers who want to be covered by the money-back guarantee need to purchase the Route Package Protection. If they don’t purchase this protection, the regular return policy will apply. The money-back guarantee ensures that customers can get a refund if their order is lost, stolen, or damaged during transit. In such cases, customers can file a claim with Route to start the refund process. Route will investigate the claim and, if approved, issue a refund for the order’s amount. Remember, the money-back guarantee only applies to orders that have been protected with Route Package Protection.

You can review our return policy here.