New technologies bring lots of fresh, useful and sometimes bad things to people. It is hard to tell every new technology, good or bad. Maybe they were just born to die. So What is Openbay? Openbay is a company where you can find dealers and mobile repair shops around you. You can pick what is wrong with your car, and those repair shops will send you quotes. It sounded great. But how do you trust those services? I went on their website to see and kind of warranty and I found this.
It looks good. Please wait until you hear my personal experience.
I had an oil leak in my car and I took it to BMW dealer to see where the leak comes from. So I got my inspection paperwork and I saw that oil leak was from the oil housing gasket and it was $700.It sounded expensive. So I left. I requested quotes within a few days through Openbay. Boom! I got a service quote for $382. I am like, wow, okay, that sounds perfect! They even come to me! What can it be better, right? So the guy shows up in a sedan(which I was expecting a little bit more professional. come on). Anyway He opens the hood and I ask him
-Hey I got this inspection form, but I want you to recheck it that if the oil is leaking from there and he said yes it is obvious, Then I am like
-Okay, let's start, right?
He started working on my car and was done in like 3 hours. Then He calls me there was something in my car. I am like okay what is it he said ignition coil needs to be changed. I said fine for that too which was $225(later I learned it was only $90 labor included) So It had started shady. You never know thinking you will get things done cheaper, but it ends up costing more. So he changes that too. Later He calls me again, saying that there is a problem and I am like what this time? he says
- oil leaking from somewhere else, not from that place. And I told him that You checked it and it was right there as you said. He said, yeah, sorry, blah blah. and made my car way worse now my car is leaking oil way worse.
After all, I think OpenBay will have my back on this. I ended up calling them, and they were like no. We can not refund you. Our repair person performed the repair and I was like he did perform it. But I wish he didn't. He just made it worse. So I ended up paying a total of $607 and my car was not even fixed.
Long story short. Sometimes you think you are so smart and beat the system. Get a lower price. But if these kinds of companies don't get customers back, they are just born to die. Customer service is an essential part of the business. That is how you grow your business. But Openbay doesn't seem like they care at all. However, I still have the luck to go through my bank and dispute this scam. So DON'T USE OPENBAY. DON'T PAY CASH TO ANY MECHANIC. SO AT LEAST YOUR BANK CAN HAVE YOUR BACK!